Confused and tired by unclear labels and promises
Honestly, the sales wording felt like a maze with too many confusing labels around features. I really wanted to understand what exactly I would get, but the words used in emails and on the site didn’t match the software’s actual layout or terms used in the training. The sign-up and invoicing were fine enough, but at times the language felt misleading which just added to the mental fatigue. I kept trying to explain these mismatches to support, and while they did provide some clarifications, it still took several back and forths to get a clearer picture. My impression was that the marketing tries to boil complex things down but ends up simplifying them in a way that actually adds ambiguity. So while there were some good points in the product itself, the sales communication was less than straightforward and this fatigue dampened my enthusiasm initially.