Confused and hesitant after onboarding
I have to be straightforward with you: while the training materials began with good intentions, I felt there was something missing that left me uncertain about actually using the software. The onboarding sessions did cover basic navigation, but the pace felt uneven, and I wasn’t confident about the more technical aspects like using the dialer tools or managing the database independently by the end. You provided documentation, but it felt superficial and didn’t answer many of my questions that appeared when I started hands-on use. It seemed like several key features were just glossed over or assumed to be easy, yet I struggled without much support in real-time when I needed it. By the time I got through the initial training, I worried about whether I could really handle the workflow without repeated help. To be precise, I wish your team had focused more on practical case scenarios and in-depth follow-ups, so I’d feel better about what I was doing. Right now, I am hesitant to rely on the software fully because I wasn’t given enough comprehensive guidance from you.