Confused and annoyed, feels like steps were all over the place
Honestly, the whole onboarding process left me feeling pretty frustrated. I kept thinking, yaar why is everything so jumbled? They didn’t exactly follow a logical order when it came to training me on the software and features. Some parts made sense, then suddenly they made me jump to advanced calling tools without properly finishing the basics. Because of this, I had to keep going back and forth and sometimes just wait around not knowing what to do next. I mean, even the database feature was introduced so randomly that it was hard to get the flow going. Training videos felt disconnected too, like someone just tried to cover all topics but didn’t plan the sequence well. The sign-up and payment were easy enough, but honestly by then I was just wishing the whole setup would be simpler. Telephonic support could only do so much since my questions were about steps that didn’t feel well arranged in the first place. It wasn’t the worst experience ever, but I definitely left feeling more confused than confident at the end.