Confused about process, but not completely useless
I found the sales and pre-purchase steps somewhat disorganized. On one hand, I appreciated that the initial sign-up was quite straightforward, and the invoicing was clear enough without needing a lot of back and forth. There was a sense that the team was trying hard to help with inquiries and seemed polite throughout. However, the sequence of information delivery felt confusing at times. For example, I wasn’t sure which training modules were mandatory upfront and which could be taken later. Also, the way pricing information was presented sometimes made it difficult to compare plans quickly. On the other hand, the portal’s design was clean and reasonably easy to navigate once I got used to the layout. I think with some tweaks to clarify the order of steps and a little more upfront clarity, the sales process could feel much smoother. Right now, it just seems like I had to spend more time understanding what to do next than I would have liked. So while it wasn’t entirely useless, I ended up feeling frustrated by the lack of clear sequence in instruction.