confident overall with a few minor bumps
Looking back on the training and onboarding experience, I’m quite positive about how confident I felt by the end of it all. The sessions covered the main functionalities, like the calling tools and database management, well enough that I could get started without too much hesitation. The flow of going through step-by-step tutorials gave me a strong foundation, although in a few spots I wished for more depth—for example, some automated updates introduced features I hadn't yet gotten to practice thoroughly. That said, the telephonic support was a solid backup when I needed it, helping clear up my doubts quickly, which boosted my comfort with the software. My only real reservation is that a couple of the training segments felt a bit rushed, which made me double-check parts I wished had stuck better first time. None of these issues stopped me from appreciating the overall experience, and now I feel ready to use the platform more regularly despite those small shortcomings.