Confident on basics, but some features were missing
I started using the software with a decent level of confidence after the training and onboarding sessions, because those helped me understand the core features well enough. The database and dialer tools generally worked fine for my daily tasks, which gave me some reassurance. However, I did feel there were some missing options that could have made managing workflows easier, especially when it came to customizing certain settings in the calling tools. This made me wish there was a bit more flexibility built into the interface. The sign-up and payment systems felt smooth and straightforward, with no issues at all. So while overall I am fairly confident in using the software for most things, the absence of these additional features leaves me hoping for some updates soon to cover those gaps.