Confident now, but support could improve slightly
After spending some time working with the software and going through a few troubleshooting sessions via telephonic support, I have formed a definite opinion. By the end, I felt confident using the calling tools and managing the database efficiently. The communication, however, sometimes felt a bit formal and not as proactive as I would desire, especially when I was stuck early on. Even though the support team responded politely and addressed my queries, I wished their responses were quicker and a little more empathetic to user challenges. The automatic updates worked well without disrupting my workflow, which deserves mention. While I have no major reservations about the software itself, I believe enhancing the warmth and speed of support could make a big difference. On balance, I am satisfied with the experience and can say I am comfortable handling the software independently now.