Confident enough to try again despite small doubts
The training and onboarding process gave me reasonable confidence by the end, even though a few parts could have been clearer. Most of the modules explained the use of the calling tools and database features in a structured way, and I felt comfortable navigating the software after completing the sessions. The flow of lessons was well-paced, allowing me to understand the automatic updates and how to avoid interruptions during my work. My only reservation was around the telephonic support; the responses sometimes felt a bit slow and generic, which made me uncertain if urgent issues would be resolved quickly. However, this didn't majorly impact my readiness to use the software regularly. I would definitely do the training again if pushed since the core content was very helpful and the invoicing and payment process straightforward. It ultimately left me feeling capable though I remain aware that occasional external help might be needed with some features.