Confident enough, though some things could be clearer
Before signing up, I was a bit unsure if all the details about the product and its capabilities were fully clear. To me, the sales process did cover most questions, but I felt at times like I had to dig through information or contact support to confirm specifics. That said, the representatives were generally helpful and practical, focusing on what I needed for my remote work setup rather than overwhelming me with technical jargon. I had expected a smoother presentation of the pricing and subscription options; this part required a little extra effort on my side to get a full picture of what I was committing to. The explanations about the training and support services were satisfactory, giving me the confidence that I'd receive some assistance if needed, which helped me decide to proceed. On the plus side, once I started using the software, things fell into place well and the initial doubts faded. The onboarding flow did what it needed to, guiding me through setting up the database and using the dialer appropriately. I also liked that the training was accessible and practical when I needed it. Overall, the sales and pre-purchase experience made me feel cautious at first but confident enough in the product’s usefulness. While I think the clarity of some information could improve to remove that hesitation, the process still did the job in getting me aligned with what was on offer.