Confident enough, though some gaps remain
By the end of the training and onboarding process, I felt reasonably confident in using the software and understanding its core functionalities. The structured training modules were helpful and the automatic updates made sure I was always working with the latest tools. On the flip side, I found some parts of the dialing and database sections less intuitive, which made me rely somewhat more on telephonic support than I had ideally hoped. While the support was generally responsive, there were moments when I had to wait longer than expected, which slightly undercut my confidence. Nonetheless, the invoicing and payment process was smooth and transparent, which added to my overall trust in the system. So, while I’m comfortable navigating most aspects now, I believe certain areas could be clearer to boost initial user confidence further.