Confident about your product, but no pre-sales FAQs?
I haven’t seen many software providers lay out their services as straightforwardly as you did, which gave me confidence as I considered purchasing. The sales team was clear in explaining what the software and training cover and equally upfront about what they do not, which felt refreshing. The demo I got showed how the dialer works and gave me a sense of how the database features would fit my workflow. I especially liked the walk-through of the onboarding process since it reassured me I could get started without too much hassle. Although the training looked comprehensive, I noticed there was no dedicated FAQ section for pre-purchase questions. Having that might have allowed me to clarify a few minor doubts myself before contacting support. Still, the invoicing and payment steps seemed well laid out when I signed up. The only missing piece for me was more information available before buying, as this would have made the decision-making easier. Overall, I’m confident I made the right choice, but including a pre-sales FAQ could improve the customer journey going forward.