confidence was mixed due to invoice delays but training was thorough
My experience leading up to using the software and training was a bit of a mixed bag. On the positive side, the training and onboarding material were well structured and thorough enough to cover most features like the dialer, database, and telephonic support setup. I could walk my way through the dashboard fairly easily, and interaction with support was generally prompt. However, the invoicing and payment process was somewhat unclear initially, with some delays in receiving invoices that made me hesitate a little about the administrative reliability. While the automatic updates worked fine and didn’t interrupt the workflow, the initial sign-up and billing experience didn't inspire full confidence. I appreciated that the staff stayed friendly and tried to assist with the technical setup, but the billing hiccups made me slow down my rollout plans. By the end of the trial period, I was comfortable with the software’s capabilities but still unsure about the overall smoothness across financial and support processes. Overall, training was a major plus, but a smoother pre-purchase and invoicing journey would have given me more confidence to dive in sooner.