Confidence level hampered by rushed onboarding
My experience with the WFHI training and onboarding started off well enough; the initial explanations about the portal and calling tools were fairly clear, which I appreciated. However, as the sessions progressed, especially when we moved into the finer details of using the database feature and automatic updates, I found myself struggling more than anticipated. The training felt rushed at times, and this left me unsure about certain workflows, such as how to fully utilize the dialer functions or manage invoicing efficiently. On the plus side, the platform itself is stable and the automatic updates are seamless, which helped reduce my anxiety about technical failures. Still, by the end of the onboarding, I was less confident about independently handling all aspects without further support, mainly because some of the walkthroughs seemed hurried and not as detailed as I needed. This mixed impression affected my overall comfort with the system initially.