Confidence lacked after support interaction
After several attempts to configure the calling tools and dialer, I reached out to the support team expecting clear guidance. Unfortunately, the explanations were insufficient and left me unsure about the next steps to take. The automated updates further complicated the workflow by introducing unfamiliar changes without prior explanation, and the database feature felt inconsistent. I did not feel confident handling the software on my own after the support calls. The invoicing and payment process was straightforward, but that did not offset the challenges faced in the core utility of the software. The sign-up was smooth, but beyond that, I found little support to rely on. Ultimately, the lack of clear, effective communication during troubleshooting stood out as a barrier to productive use.