Confidence grew with steady onboarding effort
Initially I expected onboarding to be quite fast and straightforward, but it turned out to require a bit more time and repeated practice than I’d anticipated. The training sessions were thorough and well structured, which helped me build a solid understanding of the software, especially the database and dialer functions that seemed daunting at first. Compared to what I had thought, the process took more effort on my part to internalize everything fully, yet that meant by the end I felt genuinely confident navigating most features. The support during this phase was useful, although occasionally I wished for a quicker response to some follow-up questions. The automatic updates introduced some new options mid-training, which extended the learning curve but also added more capability. Overall, while it required more dedication than expected, the onboarding prepared me well enough that I feel ready to use the platform independently.