Confidence grew with clear telephonic support
My experience with WFHI's support and communication left me feeling increasingly confident by the end of my initial use. At first, I wasn't sure how to fully utilize the automated updates and database functions, leading me to reach out multiple times. Telephonic support was prompt and knowledgeable, though slightly formal, which made the troubleshooting process feel professional. One minor criticism is that some technical explanations were a bit too brief, requiring follow-up questions to fully grasp concepts like the dialer settings and database interactions. Nonetheless, the priority assistance team consistently addressed my concerns with patience and clarity. Overall, I appreciated how the communication evolved from initial uncertainty to a solid understanding of the software's nuances. The invoicing and payment process was also smooth, with clear guidance at sign-up. While a handful of responses could have been more detailed, the support team's responsiveness played a crucial role in building my confidence. Given these factors, I would rate the support positively, acknowledging the small room for improvement in communication depth.