3 out of 53 of 5Verified purchaseSupport and communication
Confidence grew slowly but didn't fully click
I felt the support was okay, with some helpful moments especially when the telephonic help responded to my questions quickly. But at times, I wasn’t sure if my concerns were fully understood, which left me a little uncertain. The database feature worked nicely most days, though some updates seemed to behave unpredictably. By the end, I gained a decent grasp of the software and how to access the tools, but I didn’t feel totally confident that I could fix every hiccup on my own without calling support again. The moment where it truly clicked for me seemed just a bit out of reach overall.