Confidence grew but it wasn’t without its quirks
I wasn’t really sure what to expect going into the WFHI process. The sign-up and invoicing felt a bit more elaborate than I had anticipated, and initially, the onboarding flow felt a little convoluted. At the same time, I found the training quite effective in helping me navigate the software features, particularly the calling tools and the database. Automatic updates were regular and handled smoothly without any interruptions to my workflow. There were moments where I thought the support was very accessible and helpful over the phone, which definitely put me at ease. To be honest, while I feel reasonably confident using the platform now, there are a couple of areas where I think the clarity of instructions could be improved, but the positives outweighed those small issues. So I guess I ended up feeling pretty good about the choice overall, though I wouldn't say it was completely straightforward throughout. At least it didn't feel like I was in the dark at any stage.