Confidence grew but a few surprises along the way
At first, when I started looking into what they offered, I wasn’t sure what to expect with the sales and pre-purchase process. The initial inquiry involved a lot of back-and-forth communications where I asked quite a few questions about how the onboarding flow and training would work. The responses addressed many of my concerns, but there was a moment when I realized that some features of the software, like the calling tools, would require more setup time than I assumed. Also, I was surprised that although the invoicing process was pretty clear, payment options felt somewhat limited. Still, the overall tone of communication was professional and fairly prompt, which helped build my confidence as I proceeded. I appreciated the fact that the automatic updates were explained well, and the support availability for telephonic queries also reassured me. At the end of it, I felt ready to use the service, but I had to adjust my expectations about some of their processes being a bit more involved than expected. Overall, the experience was transparent, though with a few small surprises.