confidence came late but did come
In the beginning, I wasn't too sure about the support from WFHI because my queries about the dialer and database felt a bit slow to resolve. However, after a few calls and some back-and-forth emails, I started to understand the functionality better and felt more confident using the software. The telephonic support was polite and tried their best to guide me through the issues, though sometimes explanations weren’t as clear as I hoped. The invoicing was straightforward, and the training material helped get me through the basics, which was useful. By the end of my onboarding, I had a more hands-on grip on using the calling tools and appreciated the way automatic updates kept the software current without disturbing my access. So while not perfect, the confidence did click eventually, which made me comfortable enough to continue using it.