4 out of 54 of 5Verified purchaseSupport and communication
confidence boost from patient telephonic support
The telephonic support team was patient and walked me through the issues I faced with setting up the database feature. Their willingness to explain the nuances of the software gave me confidence that even if I encountered technical difficulties later, help would be available. On the downside, the wait times before speaking to a representative were longer than I expected, which caused some frustration at first. Despite this, the quality of the assistance overshadowed the initial inconvenience, leaving me reassured about future interactions. Overall, the clarity of guidance helped me trust the product more even though the process was not as prompt as it could've been.