Confidence boost from clear pre-purchase info, but sales communication lagged
My experience with WFHI's sales and pre-purchase process was generally positive though not without its issues. I was particularly pleased that the introductory software demonstration was clear and well-structured; this gave me a good level of confidence to proceed with the purchase. The explanation of features like the automatic updates and telephonic support was thorough, helping me understand what to expect from the product. However, I did find the invoicing process somewhat convoluted. I received the invoice later than anticipated, and some details seemed unclear, which made the payment process a bit frustrating. Additionally, follow-up communication from the sales team was inconsistent; replies to some of my queries were delayed, leading to some uncertainty during the onboarding period. It's important for a company offering such specialized software and training to maintain timely and clear communication throughout all stages of interaction. Despite these drawbacks, the strong points of their product and initial training contributed positively to my confidence in using the service long-term. The database feature and calling tools worked as described, which reinforced my decision to invest in their software, even though the invoicing and sales support could be improved to better match the quality of the product itself.