Comprehensive training but lacked ongoing guidance
My experience with WFHI's training and onboarding was generally positive, but there was one small aspect that felt missing. During the initial onboarding, the setup was quite thorough with detailed sessions covering the main features like the calling tools, dialer, and database management. It was clear that much effort went into making the first phase one-off learning effective. However, after the initial onboarding, I found that ongoing training support was limited. There were some automatic updates that helped with minor changes, but deeper learning or troubleshooting insights seemed to require self-exploration. The software itself worked well, and the interface was intuitive enough for one to navigate after the first phase. What I missed was a structured ongoing learning plan so users like me do not feel left hanging after the initial sessions. All in all, it’s a solid start but would benefit from more continued engagement.