Completely frustrating from start to finish
I tried finding the support information I needed quickly, but it was like searching in the dark. The website’s layout made no sense to me, and the sections were scattered everywhere without any clear labels. When I finally tried to use the help resources, I kept hitting dead ends or outdated answers that didn’t solve my issue. The phone support hours didn’t match up with what was promised, so I couldn’t call at convenient times. Even the automatic updates felt like they changed things without explaining what happened or how to fix resulting problems. I spent more time trying to navigate their system than actually working on my remote workflow setup. It felt like they didn’t think about how actual users find information. I had to give up multiple times because it was wasting my time and causing stress. Overall, the experience was frustrating, and I really felt let down by how inaccessible the support channels were. If it’s this hard to find help, I don’t see myself continuing with this software. It just wasn’t made to help people like me get started efficiently, which is the whole point of having support, I guess.