Completely confusing from the start
I have to say that my experience with the sales and pre-purchase side of your software really left me frustrated. Right from the beginning, I found there was very little guidance about what exactly I needed to do to get the calling tools working properly or how to fully access the remote workflow features. I ended up having to figure out most of it on my own, which took a lot of unnecessary time and effort. The onboarding and training materials were vague and did not address the details I needed. It felt like an uphill battle just to learn how to navigate the dialer and database effectively. If there had been clearer instructions or some way to understand the automatic updates in advance, it might have helped. Instead, I felt that much of the initial process was confusing, and that really let me down given what I was expecting going in. This overall experience was disappointing and exhausting.