Comparing it with older tools was a bit of a mixed bag for me
I’ve used a few remote workflow tools before trying this one, and honestly, my thoughts are a bit mixed but in a good way overall. What really stood out positively was how the software’s dialer integrated neatly with the built-in database, which felt smoother than the clunky separate apps I’ve dealt with earlier. The sign-up and invoicing process here was more straightforward, less fuss than other platforms where you have to jump through hoops to get started. That made it feel more welcoming from the beginning. However, I did find that training materials weren’t as detailed or hands-on as I sometimes expected from my previous experiences—a bit more self-driven than I’m used to, especially when setting up advanced features or dealing with workflow automations. Another thing I noticed was that automatic updates worked quietly in the background, which avoided some of the issues with outdated versions I’ve faced before. On the downside, telephonic support was helpful but sometimes took a little longer than I wanted to get through during busy periods. Overall, I appreciate the blend of old and new—less complexity in invoicing, better core functions—but they could step up training resources to bring that final polish and confidence. I’ll keep using it though since it fits my current needs well enough.