Comparing billing here was different, with pros and cons
Compared to earlier payment systems I’ve used, WFHI’s billing and payments process was quite different. The invoice layout was clearly structured, which was easier on the eyes, but it did take me some time to get used to the new format and where to find specific details. The payment options were straightforward enough, yet I missed some features I was used to from previous setups. For instance, the auto-pay function seemed less configurable here, which meant I had to manually confirm some payments I previously didn’t worry about. While their support was reachable by phone, I found the waiting times longer than I expected, which was frustrating since my queries were simple. So, overall, this was a mixed bag where improvements can be made versus past experiences, but it’s not unusable. It just takes some adaptation and patience when compared side-by-side with the kind of payment processes I had before.