Compared to before, pure support experience disappointing, won’t repeat
I was eager to see if the WFHI support system would match up to other services I’ve used before. Initially, they answered calls reasonably fast, but things started to degrade quickly. The first time I faced an issue with the dialer, I made a call to their support line and was put on hold too long before any assistance was provided. The person I spoke with seemed unsure about the software’s specifics and transferred me multiple times, repeating information that got frustrating. The database integration problem took longer than expected to resolve even after several follow-ups, which was unlike my previous experiences. Moreover, automatic updates sometimes disrupted ongoing work, and the communication lacked the usual professionalism I’m used to. Considering all this, I would not opt to use their support service again as it did not meet my expectations or match smoother alternatives I have tried earlier.