Communication was slower than I expected
When I first reached out to inquire about the WFHI software and services, I expected a prompt response since these platforms usually try to be quite quick with their sales and pre-purchase communication. However, I found that the team took longer than I anticipated to get back to me on a few requests for clarification about the product features and payment procedures. While the information provided eventually addressed my questions adequately, the initial delay was a surprise because I was ready to move forward but had to pause waiting for answers. On the plus side, when they did respond, the details were accurate and helpful, so I can’t complain about the quality of the sales communication. It just wasn’t as timely as I hoped for, which made the sign-up decision take longer than I wanted. I understand that sometimes teams get busy, but I felt like their responsiveness could be more consistent. Apart from that, the interaction remained professional and informative. But timing was the one aspect that didn’t meet my expectations during this stage.