Communication was okay but support call left kuch alag hi impression
Maine socha tha support team will be more helpful aur customer friendly, lekin wahi purani baatein baar baar repeat karni padi. Jab main unko batata tha ki mujhe call dialer ko lekar problem aa rahi hai, toh explanation bohot basic hoti thi, jaise ki mujhe already pata ho. Mujhe lagta hai ki thoda zyada advanced help ya clear communication milegi tab zyada acha hota. Overall response time theek tha, par woh tired feel hone wala attitude support mein dikh raha tha, jisse mujhe lagta hai ki parwah kam hai. Training ke dauran response mil jana bija tha, par phir bhi jab poora software chalana shuru kiya toh kuch functions expected tarah se smoothly nahi chale. Bahut baar mujhe khud seekhna pada, jo thoda frustrating tha. Phir bhi, mujhe lagta hai ki ye base level ki support expected thi, bas thoda aur proactive hona chahiye tha in logon ko.