Communication was okay, but not quite what I expected
When I first signed up for the software and training package, I thought the support and communication would be more proactive. The telephonic support was reliable enough during business hours, but sometimes I got the feeling that responses to my concerns took longer than I expected. The onboarding flow explained many things clearly, and some of the training modules were straight to the point, which helped me grasp the remote workflow setup in a practical way. However, a couple of times I struggled with the dialer interface, and when I sought help, the advisers explained the basics well but didn't quite resolve my specific issues. Invoicing and payments went smoothly, so that part matched or even exceeded my expectations. Overall, the software itself functioned as promised, especially the database management feature which integrated well into my daily routine. Yet, the support communication seemed a bit inconsistent at times, which tempered my overall experience. I’d say it delivered most of what it claimed but with some room for improvement in responsiveness and troubleshooting detail.