communication was lacking, left many things unclear
I have been trying to get clear answers from the sales team about key features and setup for quite some time now. The responses often felt delayed, and sometimes I had to ask the same questions more than once just to get a proper reply. There was a lack of clear communication on how the billing and upgrading processes work, which got me quite confused. Though the software itself seems okay from what I gathered, the absence of prompt and detailed information from the team made the early stages frustrating. The signup and invoicing were handled fine but again not with much clarity upfront. I appreciate that telephonic support was at least polite when I did get through, but it was difficult to reach them consistently. Overall, I can't help but feel that better responsiveness and clearer communication would have made a big difference. At this point, I'm unsure if I will continue without seeing improvements on how the teams engage with customers from the start.