Communication thi mostly self-service, par ek baar support acha tha
Support wala system samajhne me kafi cheezein khud karni padti hain. Maine zyada tar problems khud se hi resolve ki. Training thodi basic thi, isliye detailed technical queries ke liye help kam mili. Kabhi kabhi calls ke dauran dialer me issues aaye, jinke liye documentation refer karna pada. Overall, mujhe lagta hai support me jyada reliance hai self-learning par, jo har ek user ko suit nahi karta. Phone pe assistance mila tha ek baar jo thoda alag experience tha, support team ne patience dikhaya aur clearly samjhaya ki kya karna hai, wo part achha laga. Lekin phir bhi mostly main apne aap hi seekhta raha aur software ke naye updates ka pata chalana bhi khud karna pada tha. Isliye main kah sakta hoon ki jo log detailed guidance chahte hain unke liye ye system itna helpful nahi hai. Agar support sirf us case me hota jab sab kuch fail ho jaye toh thoda aur accha lagta, par wo koi consistent process nahi laga. Woh ek incident help kaafi alag tha baki routine se.