Communication support didn’t meet my expectations
The telephonic support was supposed to be a key benefit of this service for me, but I found the experience lacking in several areas. While I will grant that the staff who did answer were courteous and made an effort to help, getting through often took far longer than promised. I expected more immediate responses based on the materials shared during sign-up, but the wait time disappointed me. Additionally, the answers sometimes felt scripted and didn’t fully address my specific issues related to the dialer and database features. On the positive side, the support team did manage to resolve some training questions clearly and explained the automatic updates well. Still, the inconsistency in availability and the delays meant I often had to find solutions myself or wait before continuing with my workflow. This gap in communication support was a major letdown.