communication responsiveness could have been better despite one small positive
I feel compelled to share that the responsiveness during my training and onboarding was not as prompt as I had hoped. Throughout the process, my attempts to reach out for clarifications after completing the initial modules were met with delayed replies. This lag considerably slowed my progress through calls and database setup, which required timely guidance. However, I will acknowledge that when responses did arrive, they tended to be thorough and informative, which I appreciated. The main issue is the pacing of communication rather than the quality. This experience caused some frustration, especially considering that I was eager to get fully oriented with the software and dialer use. Additionally, the sign-up and payment process was the only part that proceeded efficiently without hitch, providing a small positive glimpse of reliability amid the slower support. I’ve made suggestions to improve turnaround time so others might avoid similarly slow onboarding. Promptness matters just as much as thoroughness in such setups, and unfortunately, the delay left a feeling that this aspect while partly functional, is not yet optimized.