Communication Responsive but Could Be Faster Regarding Training
I found the training and onboarding responsive to a degree, but there were noticeable gaps in the communication that made the overall experience less seamless than anticipated. While the team was generally available for queries, the turnaround time for detailed responses sometimes lagged behind what I would consider reasonable. This slowed down my progress while trying to set up the database feature and familiarize myself with the calling tools. The training material, though well-structured, lacked certain clarifications that left me with unresolved questions during key steps of the onboarding flow. Additionally, there was little follow-up after initial sessions, which made me feel somewhat unsupported despite their willingness to help when contacted. I think the responsiveness is there in intention, but the execution requires improvement to match the expectations. The invoicing and payment procedures were clear and worked smoothly, so it was disappointing that the human interaction around training was somewhat less efficient. This aspect could benefit from more proactive and timely communication overall.