Communication required a steady follow-up
The support team responded to my queries but it often took several reminders to get answers. When I contacted them via telephonic support, the wait times felt reasonable, but getting clear resolutions required me to be persistent. They provided consistent updates on ticket status which was helpful in managing expectations. Invoices and payment processes were handled as expected without major delays, and documentation was fairly straightforward. The training sessions were scheduled without much hassle after coordinating a couple of times. Overall, the communication was there and generally reliable, though it definitely involved a bit more effort from my side than I initially hoped. While not perfect, the service was sufficient for my needs and I felt that the support was adequately responsive over time.