Communication left a frustrating impression
Reflecting on my interactions with support, I must admit it was not the smoothest experience. At times, the responsiveness was slower than I would have hoped, leaving me in a bit of limbo when I needed assistance using the dialer and database features. There were a couple of moments when telephonic support did provide useful guidance, which I appreciate, but unfortunately those instances were less frequent than expected. The onboarding flow and training materials were somewhat helpful but didn’t fully compensate for the delayed replies or lack of timely follow-up that I experienced. Overall, as much as I value the concept and the tools themselves, the communication and support approach of your team left me feeling overlooked, making the whole process feel cumbersome and somewhat disheartening.