communication lagged on ticket updates
The communication from support was largely timely when it came to initial contact, which helped me start resolving my issues quickly. However, once the tickets were logged, the updates on progress were often delayed or missing, which made it difficult to track the resolution status. They were readily available by phone, but often busy, so waiting times could be long. When I called again, the representative usually provided thorough explanations and was helpful in troubleshooting the problems. On occasion, I noticed some miscommunication between the support staff and the technical team, which resulted in repeated questions. The resolution itself took longer than I expected. Training and onboarding help was available as promised, but not always aligned with the actual product updates, potentially causing confusion. On the positive side, software updates were pushed automatically, so I didn't need to manage those manually or worry about compatibility. Payment and invoicing were clear processes, completed without incident. Overall, responsiveness was decent at first but faltered during follow-up stages, impacting the smoothness of issue resolution.