Communication lacked clarity during support calls
I have to say, my experience with support communication left much to be desired. Throughout my attempts to understand how to better manage the calling tool and billing configurations, the explanations given over the phone were often vague or too technical without sufficient simplification. It felt like the instructions were sometimes rushed, making it hard for me to grasp the exact steps needed. Even though the support team was polite, their inability to clarify the process thoroughly added to my frustration. The automatic updates didn’t really help, since new features popped up without enough guidance, which meant I was often left guessing what to do next. Although the sign-up and invoicing mechanisms worked fine at first, the lack of clear communication during follow-up calls prevented me from fully benefiting from these features. The main issue that stood out was definitely how unclear the support language was; I wish it had been more straightforward and accommodating.