Communication gaps made setup unnecessarily complicated
I expected that the support and communication during my initial use of the software would be proactive and straightforward. However, much of the setup process felt like I was left to figure things out by myself. Important features like the database management and dialer setup required numerous attempts before they started functioning as intended. The documentation provided was not always aligned with what I encountered in the software interface, which made the process frustrating. Despite reaching out to telephonic support multiple times, I rarely received detailed guidance—most advice was general and did not resolve the issues at hand. It was only after several trial-and-error sessions on my own that I could piece together the workflow that worked. This lack of clear, timely assistance during the critical initial phase detracted significantly from the overall experience. From a customer perspective, the moment the setup finally 'clicked' did not come through support but through independent problem-solving, which seems counterproductive to their service goals.