Communication felt sluggish and distant
Throughout the pre-purchase phase, I was expecting clearer and more timely responses from the WFHI team. Initial contact was met with standard answers, but when I needed details about the database features and how they would integrate with workflows, responses slowed considerably. It sometimes took days before I got feedback on my queries, making it difficult to plan my next steps. The invoicing and payment process did not have much clarity either, and I had to follow up multiple times. Even though support eventually offered telephonic help, it wasn’t proactive and felt like a last resort. The training materials covered essentials but did not address many of my practical concerns, reducing overall confidence. While the software itself seemed functional, the lag in effective communication led me to question how much ongoing support I could expect. Overall, the experience left me feeling that the process lacked the responsiveness and engagement needed to proceed confidently, which was disappointing given the expectations.