Communication felt overly opaque and confusing throughout
My experience with support and communication was generally frustrating, largely because the wording and labels used often felt unclear or poorly explained. For one specific incident, when trying to understand how the database syncing worked, the support team gave contradictory explanations that left me more confused than before. The telephonic assistance, while polite, struggled to clarify what the various menu labels meant, and I was left unsure about how to properly configure the calling tools. Beyond that moment, I noticed similar confusion when reading update notes or attempting to interpret invoice line items. Overall, the whole experience felt as if it was written by people too close to the product, missing the perspective of a typical user trying to navigate it for the first time. Transparency and simplicity in communication would make a big difference and help avoid these recurring misunderstandings going forward.