Communication fast but detail missing
I found the responsiveness of the sales staff quite good as they got back to me promptly when I was considering the software. Their follow-up was timely and they made an effort to explain the broad aspects of what the product includes. However, at times I felt some important details were glossed over or left unsaid which could have helped me evaluate better. For example, while answering queries about the calling tools and database feature, I noticed that the explanations were somewhat generic and lacked specific walkthroughs or examples that would have clarified practical usage. The invoicing and payment procedure was clear and upfront, which I appreciated, but I wish the pre-purchase communication included a bit more insight into how the onboarding and automatic updates typically operate on a day-to-day basis. The training was mentioned but details on what exact support is available by phone or through priority assistance was not highlighted extensively during my communications. Despite these minor omissions, the general attitude and prompt replies made me comfortable with the process. So overall, responsiveness was good, but expanding the depth of information during pre-purchase engagement would fill some gaps I felt at the start.