Communication during sales was disappointing
I was initially quite excited about the software and training but the sales communication really let me down. They were slow to respond to my queries and often I waited days for answers that were not very clear. When I tried calling for clarifications about what exactly was included in the package, the support people seemed confused themselves and did not provide clear information. This made me hesitate before signing up and eventually I decided not to proceed. Although the website was well designed and sign-up seemed straightforward, the lack of prompt and clear communication during the pre-purchase phase frustrated me a lot. The invoicing process seemed okay but without proper answers before purchase, I didn't feel confident about continuing further. It's disappointing because the product itself seemed promising from the demos and training materials I glimpsed. But customer engagement at the start really declined my enthusiasm and made me look elsewhere for solutions. I had hoped for better responsiveness and clearer information about payment and subscription terms. This part definitely did not work for me.