Communication didn't really click, but support was patient
I tried to get help through telephonic support a few times during the onboarding process, but it was a bit tiring. There was quite a lot of waiting involved before I could speak with someone each time. Also, at some points, I found myself repeating the same information about my issue to different support agents. This made the process feel longer than expected, and I started to lose clarity about who was handling what. Though the support staff were patient and tried their best to assist me, the whole interaction didn’t really click as I had hoped. The explanations sometimes felt rehearsed or generic, which didn’t help with my specific concerns. On the positive side, once issues were finally addressed, the software updates worked as intended without any further problems. In conclusion, while the actual support outcomes were often fine, the waiting and repetitions reduced my overall satisfaction and left me feeling less confident during the process.