Communication didn’t click with what I expected
Before starting, I anticipated that support would provide prompt and clear guidance tailored to my questions about database features and training. However, I soon realized that the explanations during telephonic support calls were often vague and didn’t fully address issues I faced while using the dialer and filtering through the software. The terminology used was sometimes unclear, which made understanding some features of the system more difficult than I had assumed. The invoicing and payment flow appeared straightforward, but when I sought more detailed clarification about the monthly recurring charges versus setup fees, the responses lacked detail. Though automatic updates installed silently without disrupting my work, overall the communication didn’t meet my expectations for clarity and helpfulness which was a bit disappointing after the onboarding phase.