communication delays were the worst part
My expectation was that the pre-purchase communication would be quick and responsive, reflecting the professionalism advertised. However, what I encountered was quite the opposite. Inquiries over email took far too long to be answered, and sometimes phone support didn’t pick up promptly or at all during the promised support hours. This led to frustration as I wanted to understand the software and training details before deciding. The sign-up process was also more complicated than I had hoped, with invoices delayed and some confusion over payment options. I felt that the promised telephonic support prior to purchase was not reliable enough to clear my doubts in a timely manner. In contrast to my expectations, the responsiveness was lacking, which made it a tougher decision to commit. While the software itself seems promising based on demos, the initial contact experience left me doubting things could be smooth post-purchase. I believe a faster, more efficient communication flow during the sales process is important and this is where performance was clearly below par in my experience.