Communication delays made support experience frustrating
Right from the start, I found the support communication to be lacking in meeting my expectations. When I initially contacted the telephonic support about the dialer issues, the response time was slower than anticipated. Although when I finally got through, the agent was polite and somewhat helpful, the overall experience was marred by the lag in getting any substantial assistance. It felt like I had to repeat the problem multiple times because the support team was not fully aligned. Before engaging, I expected a more streamlined and prompt communication, which is important when dealing with remote workflow software. Part of the training material was clear, but the ongoing support left much to be desired, which made it difficult to fully rely on the system during crucial moments. The sign-up process was straightforward, so that was fine, but the support dynamics brought down the whole experience significantly.