Communication clarity seriously stood out on the negative side
My initial interaction with the sales and pre-purchase information was somewhat mixed; while some aspects were clearly presented, others required much more effort on my part to figure out. Specifically, the software's database feature and its integration into my workflow took considerable time to understand due to a lack of clear explanation during onboarding. However, I must acknowledge the ease with which the invoicing and payment process operated, as that part was plainly outlined and hassle-free. It was mathematically satisfying but, the automatic updates seemed to alter things without notification, which was frustrating and required me to troubleshoot on my own frequently. The calling tools and dialer came with decent documentation but often felt insufficient for practical implementation within my team. The telephonic support was helpful to an extent but not always quickly reachable, which didn't alleviate the difficulty of self-discovery needed. It’s apparent that while some processes are well thought out, the overall clarity regarding steps and software features remains inconsistent and creates unnecessary delays. On balance, some parts stood out positively amidst the need for many self-guided corrections, showing room for improvement in customer communication and training.